Effective Date: [14th Dececmber 2024]
At Back Home Sea Moss (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (“Site”) or purchase our products.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, delivery address, and billing address.
- Payment Information: Payment card details, which are processed securely by our payment processor (e.g., PayPal or Stripe).
- Account Information: First name, last name, and email address for account creation.
- Checkout Information: Details provided during checkout, including company name (optional), street address, town/city, postcode, phone number (optional), email address, and card details.
- Usage Data: IP address, browser type, operating system, and website usage details via cookies and similar technologies.
- Communication Data: Messages sent to us via contact forms or email.
- Comment Data: If you leave comments on our website, we collect the information you submit, including your name, email address, and the content of your comment.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill orders, including payment processing and shipping.
- To send order confirmations, updates, and customer support responses.
- To improve our website’s functionality and user experience.
- To display and manage user-generated content, such as comments on our website.
- To send promotional emails or newsletters, if you’ve opted in.
- To analyze website usage and performance using analytics tools.
- To comply with legal obligations or enforce our terms of service.
3. Sharing Your Information
We may share your information with third parties in the following situations:
- Service Providers: Payment processors, shipping carriers, and analytics tools to facilitate our services.
- Legal Requirements: When required to comply with laws, regulations, or legal processes.
- Marketing Partners: With your consent, for tailored advertising or promotions.
We never sell your personal data.
4. Cookies and Tracking Technologies
We use cookies to enhance your experience and analyze website performance. Cookies may collect usage data, such as browsing behavior and preferences.
- Essential Cookies: Necessary for website functionality.
- Analytical Cookies: To track and improve website performance.
- Marketing Cookies: To deliver relevant advertisements.
You can manage cookie preferences through your browser settings.
5. Your Rights
Depending on your location, you may have the following rights:
- Access and Correction: Request access to or correction of your personal data.
- Data Deletion: Request the deletion of your personal information.
- Data Portability: Receive a copy of your data in a portable format.
- Opt-Out: Withdraw consent for marketing communications.
- Comment Deletion: Request the removal of comments you have submitted on our website.
To exercise these rights, contact us at [email protected].
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Comments submitted on our website may remain visible unless removed at your request or as part of routine maintenance.
7. Data Security
We implement industry-standard security measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.
8. International Users
If you access our Site from outside the UK, please note that your data may be transferred to and processed in the UK. By using our Site, you consent to this transfer.
9. Compliance with Privacy Laws
Our privacy practices comply with the following regulations:
- UK GDPR: Applicable to all UK-based businesses and customers.
- EU GDPR: Applicable to customers located in the European Union.
- PECR: Applicable to email marketing and electronic communications in the UK.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]
Thank you for trusting Back Home Sea Moss with your information. We are committed to safeguarding your privacy while delivering exceptional products and services.