Terms of Service

Effective Date: [14th Decemeber 2024]

Welcome to Back Home Sea Moss. By accessing or using our website (the “Site”) and purchasing our products (“Products”), you agree to be bound by these Terms of Service (“Terms”). These Terms outline the conditions under which you may use the Site and purchase Products. Please read them carefully and contact us if you have any questions.

1. About Us

2. Agreement to Terms

By accessing or using our Site, you confirm that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, you must discontinue use of the Site immediately.

3. Use of the Site

  • Account Creation: When creating an account, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • Prohibited Activities: You agree not to:
  • Use the Site for unlawful purposes.
  • Submit false or misleading information.
  • Transmit harmful code, such as viruses or malware.
  • Attempt to gain unauthorized access to the Site or its systems.
  • Right to Restrict Access: We reserve the right to restrict or terminate your access to the Site for violations of these Terms.

4. Products

  • Descriptions and Representations: We strive to provide accurate descriptions of our Products. However, colors, sizes, and packaging may vary slightly from those displayed on the Site due to photography and screen settings.
  • Availability: All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice.
  • Nutritional Advice: Our Products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use, especially if pregnant, nursing, or on medication.

5. Orders and Payment

  • Order Process: Placing an order constitutes an offer to purchase. Orders are subject to acceptance, and we reserve the right to decline or cancel any order for any reason, including errors in pricing or stock availability.
  • Payment Methods: We accept payments via Stripe. By providing payment information, you confirm that you are authorized to use the selected payment method.
  • Pricing: Prices are listed in GBP and include applicable taxes. Shipping costs are calculated at checkout and displayed before purchase.
  • Order Confirmation: You will receive an email confirmation upon successful order placement. Please check your spam folder if you do not see the confirmation email.
  • Fraud Prevention: Orders flagged as suspicious may be delayed or canceled pending verification.

6. Shipping and Delivery

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Methods: We use Royal Mail for domestic and international deliveries. Delivery times vary based on the destination.
  • Tracking Information: Tracking details will be provided where applicable.
  • International Shipping: Customers are responsible for any customs duties or taxes for international orders.
  • Shipping Delays: We are not responsible for delays caused by carriers, customs, or other factors beyond our control.

7. Returns, Refunds, and Exchanges

  • Return Period: Products may be returned within 14 days of receipt.
  • Return Conditions: To be eligible for a return, Products must be unused, unopened, and in their original packaging.
  • Return Process: To initiate a return, contact us at [email protected]. Include your order number and reason for the return.
  • Refunds: Refunds are processed to the original payment method within 7 days of receiving the returned Product.
  • Exchanges: Exchanges are available for defective or damaged Products. Contact us for assistance.
  • Non-Returnable Items: Perishable items and Products not in their original condition are non-returnable.

8. Intellectual Property

  • Ownership: All content on the Site, including text, graphics, logos, images, and code, is the intellectual property of Back Home Sea Moss or its licensors.
  • License: You are granted a limited, non-exclusive, and revocable license to access and use the Site for personal, non-commercial purposes.
  • Restrictions: You may not reproduce, distribute, or create derivative works from Site content without prior written permission.

9. Limitation of Liability

  • General Disclaimer: To the fullest extent permitted by law, Back Home Sea Moss shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Products or Site.
  • Product Use: We are not liable for adverse effects resulting from improper use of our Products. Always consult a healthcare professional before use.
  • Force Majeure: We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters or labor disputes.

10. Privacy

We collect and process personal information in accordance with our Privacy Policy. By using our Site, you consent to such processing.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of England and Wales.
  • Dispute Resolution: Any disputes arising under these Terms shall be resolved through negotiation. If unresolved, disputes may be submitted to the courts of England and Wales.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of the Site constitutes acceptance of updated Terms.

13. Contact Us

For questions or concerns about these Terms, please contact us:
Email: [email protected]
Business Hours: Monday to Friday, 9 AM – 5 PM GMT

Thank you for choosing Back Home Sea Moss. We are committed to providing quality products and excellent customer service.

Shopping Cart