At Back Home Sea Moss, we strive to deliver high-quality products to your doorstep in a timely and efficient manner. Please review our shipping policy for detailed information on our delivery services.
UK Shipping
We use Royal Mail’s Tracked 24 delivery service to ensure your orders are delivered securely and promptly.
- Free Delivery: Enjoy free delivery for orders over £30.
- Standard Delivery Fee: For orders under £30, a delivery charge of £2.99 will apply.
- Delivery Timeframe: Orders will typically be delivered within 2-3 business days.
International Shipping
Back Home Sea Moss offers international shipping for all products except sea moss gel. Due to the perishable nature of our sea moss gel products, we cannot guarantee their condition for international delivery.
- Shipping costs and delivery times for international orders will vary depending on the destination. These details will be calculated at checkout.
Order Processing Times
Orders are processed within 1-2 business days. Please note that this processing time is separate from the delivery timeframe.
Tracking
Once your order has been dispatched, you will receive a tracking number within 24 hours via email, allowing you to monitor your delivery.
Incorrect Addresses
Providing accurate shipping details is essential. Back Home Sea Moss cannot be held liable for delays or failed deliveries resulting from incorrect or incomplete address information.
Delivery Issues
If you experience any issues with your delivery, such as delays or missing items, please contact us at [email protected]. Be sure to include your order number and a detailed description of the issue so that we can assist you promptly.
Additional Information
- Back Home Sea Moss is not responsible for delays caused by circumstances beyond our control, such as customs clearance or courier delays.
Thank you for choosing Back Home Sea Moss. If you have any further questions about our shipping policy, please don’t hesitate to reach out to us at [email protected].